Luisa Via Roma is a leading global luxury goods e-commerce with an online presence for over 20 years, serving upwards of 1 million users from more than 200 countries.
Our team is also international, including over 300 people from 20 different countries.

As a company, we constantly look to the future to offer our clients innovation through our services, platforms, website and app. We also aim to give back to the community and the planet by supporting charities and environmental causes. Through LVRSustainable – our section dedicated to sustainability– we offer conscious fashion and promote special collaborations with non-profits, organizations, and brands to benefit social and low impact initiatives.

Customer Service Coordinator

We are looking for a Customer Service Coordinator to join the Customer Service team. The Customer Service Coordinator will support the Customer Service Manager in managing the team and activities.

Main activities:

- Directly managing communications with customers and supporting the team to resolve various issues
- Operational management of the back office
- Supporting the CS Manager
- Support in managing relationships with external/internal warehouse/suppliers as part of the daily workflow
- Mentoring of new resources
- GDPR Management

Requirements:

- Spoken and written knowledge of Italian and English (C2)
- Other languages are a plus
- At least 3 years prior experience as Customer Service Coordinator
- Leadership, proactivity and excellent communication skills
- Ability to manage work peaks and prioritize tasks
- Ability to multitask and work in a fast-paced environment
- Strong attention to detail and problem-solving abilities

📃 Full-time employment with a commercial contract
🕒 Work week: Monday to Friday, 9 a.m. to 5:30 p.m
👍 In addition to optimal work-life balance, we offer job rotation, conventions and employee discounts
📍 Florence