About us

LuisaViaRoma - www.luisaviaroma.com - is a leading global luxury goods e-commerce with more than 20 years of presence in the web world.

Our catalog shows more than 600 brands, including all world’s fashion and luxury top brands.

We serve more than 1 million users with a global traffic spanning 200+ countries and we’re growing on double digits rate every year.

Each person at LuisaViaRoma plays an important role in the company’s success. Teams of highly professional and motivated workers create a healthy and engaging environment. Each department works closely with others to create a free-flow of ideas to work together and move forward as a team and push the company forward. Our team includes over 250 people from up to 20 different countries.

Innovation and Future-forward

LuisaViaRoma is constantly looking to the future and how to adapt to it seamlessly.

Our development in the field of e-commerce was one of the first in Italy and our knowledge and involvement in technology helps us in staying ahead and ready for what’s next. Aside from our e-commerce website we’ve also created our LVR app which makes shopping fun, easy, and ultra-accessible.

We pursue the best customer experience continuously improving performance, security, resilience and scalability alongside features of our platforms. We have a dedicated section to offering a curated selection of the best sustainable brands and special collaborations with renowned non-profits, organizations, and brands to benefit social and environmental causes.

LVRSustainable aims to build a global sustainable community and to promote creativity by supporting conscious fashion.

Who are we looking for?

We’re looking for a Customer Service Agent to help us reach our organic goals.

You will be responsible for direct contact with our international customers, providing assistance via email, phone and live chat.

What you will do:

• Assist customers with all requests and needs before, during and after the shopping experience
• Be in charge of back-end activities
• Monitoring orders shipment tracking

Requirements for this role:

• Excellent written and spoken knowledge of English, Italian and German languages (C1/C2)
• Work experience with customers in the luxury market
• E-commerce experience
• Good problem-solving skills