Luisa Via Roma is a leading global luxury goods e-commerce with an online presence for over 20 years, serving upwards of 1 million users from more than 200 countries.
Our team is also international, including over 300 people from 20 different countries.

As a company, we constantly look to the future to offer our clients innovation through our services, platforms, website and app. We also aim to give back to the community and the planet by supporting charities and environmental causes. Through LVRSustainable – our section dedicated to sustainability– we offer conscious fashion and promote special collaborations with non-profits, organizations, and brands to benefit social and low-impact initiatives.

Customer Service Agent - German

Our Customer Service is looking for a Customer Service Agent!
The team offers assistance in seven languages, accompanying customers throughout the entire shopping experience in order to understand and satisfy every need.
The figure will assist customers with all requests and needs during their shopping experience and will be in charge of back-end activities and monitoring orders shipment tracking.

Requirements:
-> Ability to work in a team
-> Excellent written and spoken knowledge of English, Italian and German languages (C1/C2)
-> Work experience with customers
-> E-commerce experience
-> Good problem-solving skills

What we offer:

📃 Full-time employment with a commercial contract
🕒 Work week: Monday to Friday
💰23.000-26.000
👍 In addition to optimal work-life balance, we offer job rotation, conventions and employee discounts
📍 Florence

What to expect next…

Following the initial resumé screening, the process includes a single interview with the hiring managers of the Customer Service department and People team. At this stage, soft skills and expertise will be assessed.